Service Center

Technical Support

　　Guided by the service philosophy of "placing customer interests at the forefront of everything we do," Xinzhongde actively engages in activities such as technical training, product consultations, and customer visits—always centered around our clients. We don’t just offer relevant products; more importantly, we aim to deliver a comprehensive, end-to-end service package. By seamlessly integrating auxiliary equipment produced by our partners with downstream products, Xinzhongde provides customers with a complete, all-in-one blown-film solution tailored to their needs.

　　Provide an equipment lifecycle maintenance plan, establish a long-term collaboration mechanism centered on customer benefits, and ensure customers achieve a strong return on their investment.

　　Equipment Lifecycle Maintenance

　　On-site installation, information coordination, and overhaul services for original factory-part green-channel service equipment.

　　System Optimization Consulting, Technical Support Hotline, and Used Equipment Trading

　　Installation, equipment debugging, and regular inspection and maintenance

　　On-site training for die cleaning and maintenance

　　Maintenance service training, equipment relocation, and refurbishment

　　Technological Upgrade and Modernization

After-sales advantages

　　We have more than 20 after-sales engineers directly from the production floor, most of whom boast 15 years of hands-on experience in providing installation guidance. With practical expertise from installing over 2,000 units, combined with a variety of training approaches—including pre-sale education and ongoing after-sales support—we’re fully equipped to meet our customers’ diverse needs.

　　Dedicated spare parts, a comprehensive parts warehouse, rapid delivery of wear-and-maintenance components, a 24/7 service hotline, and lifetime technical support.

　　Strong manufacturing capabilities, combined with years of expertise from professionals in precision polishing and cleaning services for die heads.

　　The company provides irregular training sessions to enhance after-sales staff skills, continuously improving their service mindset.

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